Building a successful customer-service culture : A guide for library and information managers

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Bibliographic Details
Format:	Book
Published:	London: Facet Publishing, 2003
Subjects:	Public services (libraries_ - Great Britain Library personal management-Great Britain Customer relations-Great Britain Public services (Libraries) Library personal management Customer relations
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MARC


LEADER	00000nam a22000007a 4500
020		\|a 1-85604-449-1
082		\|2 21st ed. \|a 025.5 \|b BUI
245		\|a Building a successful customer-service culture : A guide for library and information managers
260		\|a London: \|b Facet Publishing, \|c 2003
300		\|a 204p., \|c 23cm
504		\|a Index: pp 204-213
653		\|a Public services (libraries_ - Great Britain
653		\|a Library personal management-Great Britain
653		\|a Customer relations-Great Britain
653		\|a Public services (Libraries)
653		\|a Library personal management
653		\|a Customer relations
942		\|2 ddc \|c EN
999		\|c 32974 \|d 32974