Building a successful customer-service culture : A guide for library and information managers
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| Format: | Book |
|---|---|
| Published: |
London:
Facet Publishing,
2003
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| Subjects: | |
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Add Tag | Physical Description: | 204p., 23cm |
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| Bibliography: | Index: pp 204-213 |
| ISBN: | 1-85604-449-1 |
Renewing our libraries : case studies in re-planning and refurbishment